Tenant Information

Welcome to renting with MOSS.

This information is to assist you during your tenancy. It is important to read and understand the conditions of your tenancy agreement carefully before signing. As your Property Manager we are here to help so if you have any questions or are unsure of your rights and/or responsibilities under your agreement contact us for guidance and advice.

  • Paying Rent
  • Rent Increases
  • Property Access & Inspections
  • Maintenance & Repairs
  • Breaking Lease Agreements
  • Pets



It is your responsibility to pay your rent on time. If for any reason you are unable to pay the rent by the due date contact your Property Manager immediately to discuss your options. Where possible and subject to your landlord’s approval a payment plan may be entered into at that time.



If your tenancy agreement is for a fixed term your landlord cannot increase the rent before the end date unless your agreement states otherwise.

Your landlord must provide 60 days notice of any rent increase using the ‘Notice of Rent Increase to Tenant/s of Rented Premises’ form. You can request a rental assessment from Consumer Affairs Victoria if you believe the rent or proposed rent is too high.



There are rules as to when a landlord or an agent is permitted to enter a rented premises. A landlord or agent has the right to enter with 24 hours written notice in order to:

  • carry out duties under your Residential Tenancy Agreement
  • value the property
  • show prospective buyers through
  • show prospective tenants through
  • verify a reasonable belief that you have not met your duties as a tenant
  • conduct a routine inspection


The landlord or agent can enter the premises if you are not home provided a written notice has been given. It is recommended however that you are home during a visit.



Repairs are generally the responsibility of the landlord however if you the tenant caused the damage the landlord can request you arrange or pay for the repairs. Tenants must continue to pay rent even when waiting for repairs to be completed. It is important to communicate all information regarding repairs in writing to your agent. In the case of urgent repairs contact your agent immediately.

Urgent repairs can include:

  • a burst water service
  • a blocked or broken toilet system
  • a serious roof leak
  • a gas leak
  • a dangerous electrical fault
  • flooding or serious flood damage
  • serious storm or fire damage
  • a breakdown of an essential service/appliance (e.g. hot water, heating)
  • breakdown of gas, electricity or water supply
  • a serious fault in a lift or staircase



You may decide to end your tenancy prior to the end date of your tenancy agreement, otherwise referred to as an early lease break.  You are required to provide us, your agent, written notice of your intention to vacate and include a reason and the date you intend to leave, taking into consideration the requirements under specific notice periods. If breaking your lease early, costs such as re-leasing the property and loss of rent incurred by the landlord may be payable by you. It is recommended you contact your Property Manager to discuss how to minimise these costs where possible.



Please refer to your tenancy agreement to see whether or not pets are permitted.